FAQ

Where are you located?

Our address is: 3111 W Chandler Blvd, Chandler, AZ 85226. You are welcome to stop by the store to say hello during our business hours—no appointment needed!

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What products do you primarily sell?

We specialize in selling figurines, plush toys, and various collectibles.

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Do you offer nationwide shipping?

Yes, we ship to locations across the entire United States. If you are interested in a specific item, simply contact us, and we will provide you with a shipping quote.

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When will the goods be shipped and delivered?

How long does it take to process my order?
Most orders are processed within 1–3 business days. During peak periods (holidays, promotions, high order volumes), processing may take up to 5 business days. You'll receive a shipping notification email once your order has been dispatched.

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What is your return policy?

We offer a 30-day hassle-free return policy (30 days from the date of delivery). If you are not completely satisfied with your purchase, simply contact us within 30 days of receiving your item, and we will assist you with the return or exchange process. Once your return request is approved, please ship the item back within 7 business days with a tracking number.

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How long does it take to process a refund?

After receiving and inspecting your returned item, we will notify you whether your refund request has been approved. If approved, the refund will be credited to your original payment account within 10 business days. Please note that your bank or credit card company may require additional processing time.

If you have not received your refund after 15 business days from the date of approval, please contact us: info@tokyojapaneselifestyle.com

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Do you offer gift wrapping services?

Yes. We carefully package every order to ensure that your items not only arrive safely but also look beautiful and presentable.

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What are your business hours?

• Monday – Saturday: 10:00 AM – 9:00 PM
• Sunday: 11:00 AM – 6:00 PM

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Do you host any events?

Stay tuned! We are currently planning a series of in-store events, anime-themed nights, and community pop-up events. Follow us to get the latest updates on our upcoming events.

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