Shipping Policy

1. Order Cut-Off & Processing

Order Cut-Off Time:

• Orders placed before 3:00 PM Arizona Mountain Standard Time (MST) will be processed on the same business day.
• Orders placed after 3:00 PM will be processed on the next business day.

Order Processing Time:

• Most orders are processed within 1–3 business days.
• During peak periods (holidays, promotions, high order volumes), processing may take up to 5 business days.
• You will receive an order confirmation email upon receipt of your order and a shipping notification once your order has been dispatched.

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2. Shipping Methods & Time

Standard Shipping:

• After processing, standard shipping usually takes 3–7 business days, depending on the destination.
• Delivery times are estimates only and not guaranteed. Delays may occur due to courier services or external factors.

Expedited / Priority Shipping (if available):

• Faster shipping options may be selected at checkout.
• Delivery times vary based on the chosen service and destination.

We currently ship within the United States ， We do not offer international shipping at this time.

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3. Shipping Costs

• Shipping costs are calculated based on order weight, dimensions, and destination during checkout.
• Free shipping promotions may automatically apply or require a minimum purchase amount.
• Shipping costs are non-refundable unless the order is canceled by us or the product is defective.

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4. Risk of Loss

• Once the order is handed over to the courier, ownership and risk transfer to the customer.
• Tokyo Japanese Lifestyle is not responsible for delays, damage, or loss caused by the courier.

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5. Order Tracking

• After your order has shipped, you will receive a tracking number via email.
• Please allow 24–48 hours after shipping for tracking information to appear on the courier's website.

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6. Incorrect Address

• If your order is returned due to an incorrect or incomplete address, you may be responsible for additional shipping costs for reshipment.
• Please double-check your shipping address before placing your order.

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7. Order Modifications & Cancellations

• To modify or cancel your order, please contact us within 2 hours of placing your order.
• Orders cannot be changed or canceled after this 2-hour window — including changes to item selection, quantity, or shipping method.

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8. Delayed, Lost, or Damaged Packages

• If your order has not arrived within the estimated delivery window, please contact us at info@tokyojapaneselifestyle.com.
• We will coordinate with our shipping department and logistics partners to investigate and provide updates as quickly as possible.
• During peak periods, please allow 1–3 business days for a response.
• In the case of lost or damaged packages, we may offer a replacement or refund, subject to stock availability and circumstances.

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9. Returns & Refunds

• Customers may return eligible items within 30 days of receipt.
• All returns must meet the product condition and original packaging requirements.
• Refunds will be processed according to our Refund Policy.

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10. Special Notes

• Holidays, peak periods, or unforeseen events may extend delivery times.
• We are not responsible for customs delays, incorrect addresses, or refused packages.
• Ensure your shipping address is complete and accurate to avoid delays.

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