Privacy Policy

Introduction

At Tokyo Japanese Lifestyle ("we", "our", or "us"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our store, browse our website, or make a purchase — both online and in person.

By using our services, you agree to the terms outlined in this Privacy Policy. If you do not agree with our practices, please do not use our services.

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Information We Collect

We collect information in several ways to provide and improve our services to you.

Information You Provide Directly:

• Contact information — including your name, email address, phone number, shipping address, and billing address
• Payment information — including credit/debit card numbers, transaction history, and other payment details
• Account information — including username, password, and any preferences you set up
• Customer communications — including messages you send us, product reviews, and feedback

Information Collected Automatically:

• Device information — including your IP address, browser type, operating system, and device identifiers
• Usage information — including pages visited, products viewed, time spent on our site, and click-through history
• Location information — general geographic location based on your IP address

Information from Third Parties:

• Payment processors — transaction and payment confirmation details
• Shipping carriers — delivery status and tracking information
• Analytics providers — aggregated browsing behavior and demographic insights

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How We Use Your Information

We use the information we collect for the following purposes:

Order Processing & Fulfillment

• Process and fulfill your orders accurately and efficiently
• Ship your purchases to the correct address
• Send order confirmations, shipping updates, and delivery notifications
• Handle returns, exchanges, and refunds

Customer Support

• Respond to your inquiries promptly
• Provide assistance with product selection, order tracking, and concerns
• Resolve disputes or issues related to your purchases

Marketing & Promotional Communications

• Send newsletters, promotional offers, and new arrival announcements
• Personalize your shopping experience based on your preferences
• You can opt out of marketing communications at any time by contacting us or clicking the unsubscribe link

Security & Fraud Prevention

• Detect and prevent fraudulent transactions
• Monitor for unauthorized access to accounts
• Protect our customers and our business from abuse

Legal Compliance

• Comply with applicable laws, regulations, and legal obligations
• Respond to lawful requests from authorities
• Enforce our Terms of Service

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How We Share Your Information

We do not sell your personal information to third parties.

We may share your information with the following trusted partners:

• Service Providers — including Shopify (e-commerce platform), payment processors (credit card companies, PayPal, etc.), and shipping carriers (UPS, USPS, FedEx) — solely for the purpose of fulfilling your orders
• Analytics Providers — to help us understand how customers use our website and improve our services
• Legal Authorities — when required by law, court order, or to protect our legal rights

All third-party service providers are contractually obligated to handle your information securely and only for the purposes we specify.

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Data Security

We take data security seriously and implement a variety of measures to protect your information:

• Encryption — All sensitive data transmitted online is encrypted using SSL/TLS technology
• Access Controls — Only authorized personnel have access to customer information
• Secure Payment Processing — All payments are processed through PCI-compliant payment gateways
• Regular Security Audits — We regularly review and update our security practices

Important Notice:
While we strive to protect your personal information, no method of transmission over the internet or method of electronic storage is 100% secure. We cannot guarantee absolute security, but we are committed to using industry-standard practices to safeguard your data.

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Data Retention

We retain your personal information for as long as necessary to:

• Fulfill your orders and provide customer support
• Comply with legal obligations
• Resolve disputes and enforce our agreements

Typically, customer data is retained for up to 3 years after your last interaction with us, unless a longer retention period is required by law.

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Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access — Request a copy of the personal information we hold about you
• Correction — Request correction of inaccurate or incomplete information
• Deletion — Request deletion of your personal information (subject to legal retention requirements)
• Opt-Out — Opt out of marketing communications at any time
• Portability — Request your data in a portable format
• Restriction — Request restriction of processing under certain circumstances

California Residents (CCPA/CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA):

Right to Know: You may request disclosure of the categories and specific pieces of personal information we have collected about you.
Right to Delete: You may request that we delete your personal information, subject to certain exceptions.
Right to Opt-Out: You may opt out of the sale or sharing of your personal information. We do not sell your personal information.
Right to Correct: You may request that we correct inaccurate personal information.
Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights.

To exercise these rights, please contact us at info@tokyojapaneselifestyle.com or visit our Your Privacy Choices page.

To exercise any of these rights, please contact us:

+14808128488
info@tokyojapaneselifestyle.com

We will respond to your request within 30 days. For complex requests, it may take up to 90 days.

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Children's Privacy

Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately and we will promptly delete it.

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Third-Party Links

Our website may contain links to third-party websites, services, or applications that are not operated by us (e.g., social media platforms, partner websites). We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

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Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.

• Updates will be posted on this page with a revised "Last updated" date
• Significant changes will be communicated via email or a prominent notice on our website

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

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